Global Training

Global Training supports problem-solving expertise and professional knowledge management. As a global training service provider, we ensure and increase decision-making and responsibility in the global Mercedes-Benz Sales organization.

More information about the training program, the CBT learning programs and AKUBIS can be found on the Global Training homepage.

Training

There are different ways to acquire knowledge about processes, products and sales arguments related to genuine Mercedes-Benz remanufactured parts.

These include:

Genuine Mercedes-Benz Remanufactured Parts e-Training

Discover the e-training “Remanufactured parts and return delivery competence” Now also expand your knowledge of genuine Mercedes-Benz remanufactured parts online - with the new e-training “Remanufactured parts and return delivery competence”. The e-training is split
into 4 modules:

  • Module 1: Interesting facts about remanufactured parts
  • Module 2: Take-back criteria
  • Module 3: CORS
  • Module 4: Test

Chapters 1 and 2 provide you with the basics on genuine Mercedes-Benz remanufactured parts and the take-back criteria for old parts. Chapter 3 specifically addresses warehouse parts advisors who work with the CORS software and/or will work with it in future and explains the simplified return delivery of removed parts using CORS. You can test the knowledge you gained in chapter 1 and 2 following the learning portion in chapter 4.

Global Training

In-depth knowledge about genuine Mercedes-Benz remanufactured parts is important for both dealers and MPC employees in order to increase revenue with Reman parts. Global Training offers a number of training courses for this, including a special training course on genuine Mercedes-Benz remanufactured parts. It consists of different modules:

1. Why genuine Mercedes-Benz remanufactured parts?

2. Customer groups for remanufactured parts with reference to vehicle segments two + three, as well as commercial customers in the commercial vehicle sector

3. Comparison of genuine Mercedes-Benz remanufactured parts with offers from the free market on alternators, starters, turbochargers, A/C compressors and diesel particulate filters

4. Presentation of the genuine Mercedes-Benz factory repair

5. Processes for handling remanufactured parts: Parts identification, ordering and return delivery

6. Return value determination in practice

7. Performance features, customer benefits, price/performance ratio

8. Conducting practice-oriented customer dialogs with the focus on price and benefits and how to handle customer objections

Find out about the training courses available in your country.

Reman parts table

Convince your dealers and customers about the benefits to reman parts. The best and fastest way to achieve this is to use a “Reman parts table”. During this type of event, you compare selected Reman products with the parts from competitors and can thus show that reman parts clearly stand out in terms of the well-known Mercedes-Benz quality and performance. Special Reman parts cases are available to MPCs and Global Training for these events. Simply contact the colleagues directly.

AKUBIS videos

Videos about the following topics are available on the AKUBIS platform:

  • General explanation about the exchange process, products and customer benefits

  • MB Trucks training video about genuine reconditioned transmission

  • Training video about how to clean the genuine remanufactured diesel particulate filter (DPF)